The Kensington Close Hotel & Health Spa

Great value for the price

My husband and I selected The Kensington Close for a short weekend getaway to London. The hotel definately met our expectations. The location is exceptional - very near the High Street Kensington Tube station. There are great restaurants nearby, as well as a Whole Foods market. As is typical in London, the room & bathroom were small, but very clean. The beds were comfortable. We would stay there again.

Great location/below standard room

This hotel is an incredible location to Notting Hill and Mayfair locations. If you want to sight see with incredible ease, this is your hotel. However, please be advised that you may not be that impressed with the cleanliness of the room and especially the bathroom. My bathroom was incredibly small for a major city and the fixtures were antiquated and that is not in a quaint way! The bathroom door did not work and there was mold. If you are not bothered by bathroom convenience, than I would recommned this hotel for location, price and very friendly staff. Fantastic shopping and restaurants right outside your dooor!

Excellent value and comfort

My son and I were in London for a holiday and had six very pleasant days and nights at the KCH. Our room was well suited to our needs, with plenty of space for gear, and comfortable beds. The bathroom was kept spotless, shiny and well stocked. The location is most convenient, with a variety of shops and restaurants and excellent Tube service. Everyone we met at the KCH was pleasant, informed, and helpful. A real pleasure. We were booked through a US agency, knew nothing beyond their recommendation, and found KCH to be a very satifactory accomodation.

Guest did not leave a comment.

Great room for cost

Great location, great price. Extremely small room, but typical for London. Clean and convenient. Had to pay extra for WiFi.

kensington hotel

It was good for the price room was pretty small room and staff was nice there was a fire alarm false at 3am so we lost sleep not very efficent evacuation

Good deal in the heart of Kensington

I picked this hotel because of location in heart of Kensington and what appeared to be a great pool/spa. The price seemed reasonable for central London. It more than met my expectations. Room was fairly basic but very clean. Pool was excellent but an extra 5 pounds/day to use. EXCELLENT concierge seamlessly arranged theatre tickets, transportation. Great location just around corner from Kensington-High Street tube stop, very friendly and efficient staff, great pool, I'd short list it for my next London stop.

A Great Find

Very good value, simple, pleasant design, very clean, quiet and very convenient. Would stay again. Beds, sheets and pillows could be softer, but they're fine. Slept like a baby!

Good Choice for Hotel

Rooms are small, but so are all rooms in Europe. The hotel staff was very nice. The facilities were beautiful. The location is excellent and close to everything.

Obnoxious Staff

Completely rude and couldnt be bothered with going out of their way to help anyone. And on top, when i went back to get to stay another night, the manager gave me 3 different quotes. Very shady and unprofessional. I was treated horribly.

Guest did not leave a comment.

Bad for the money

The room is very small and service is bad. On last day of stay, hotel tries to increase the nightly rate by 30 GBP or move us. Front desk staff is very uncourteous. There is a 5 GBP charge for use of pool.

Great disappointment

The Kensignton Close Hotel is at best a three star hotel. The entrire staff from the front desk to the consierge were extremely unhelpful and very short in their responses to basic questions posed to them.

Needs Improvement

For a nice looking hotel we were extremely dissatisifed with the service. Our phone and safe did not work all 3 days that we stayed at this hotel. Despite 13 seperate conversations that me and my friend had with them they acted as if this was new information each time. We asked to change rooms the first night since the phone and safe did not work and they said no even though there were empty rooms. My friend had a family emergency (death in the family) and lost her credit card and they kept telling her family that our phone was off the hook despite all of our reports and told us that we could go outside and use the payphone if we really needed it. Also, the internet was down for a day as well (not due to the phones). They did not offer to make any accomodation for us despite all the problems. Poor service, unwillingness to help, and lack of communication amongst the staff. Really disappointing we thought this would be one of the better places we stayed on the trip. Take this review from someone who is not likely to leave a bad review or complain, but I could not hold back my experience from others who might consider staying at this hotel.