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The Fairmont San Jose, San Jose, CA

The Fairmont San Jose

Star rating: 4.0 of 5
170 S Market Street
San Jose, CA, 95113
866-539-0036
Average Rating
4.6
Recommend
95%
341 Guest Reviews

from $124.00

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This rate first available on Friday, Nov 13

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Review Details for The Fairmont San Jose:

  • 95% Recommend
  • 4.6 Average Rating
  • 341 Guest Reviews
Hotel Service
4.5
Hotel Condition
4.6
Room Comfort
4.6
Room Cleanliness
4.7

Nothing is more important than the opinions of our guests.

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All Trip Types
(341 ratings)
Average Rating 4.6 of 5
Business
(83 ratings)
Average Rating 4.6 of 5
Romance
(70 ratings)
Average Rating 4.5 of 5
Family
(12 ratings)
Average Rating 4.8 of 5
With Friends
(22 ratings)
Average Rating 4.6 of 5
All Others
(154 ratings)
Average Rating 4.6 of 5

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Recommended

Reviewed by a hotels.com guest on November 5, 2009 Trip Type: Special Event Review 1 of 343
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on November 3, 2009 Trip Type: Business Review 2 of 343
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
1.0
Room Cleanliness
1.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on October 29, 2009 Trip Type: Rest and Recreation Review 3 of 343
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on October 28, 2009 Trip Type: Special Event Review 4 of 343
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Party in room above until 1am.

Loud music, people jumping around and screaming... not a scenario usually expected at a Fairmont hotel. After the party started, it took 3 calls to the fron desk and over an hour for the disturbance to stop. No apologies from the management. No response from manager to email. Very poor customer service!

 

Recommended

Reviewed by a hotels.com guest on October 27, 2009 Trip Type: Not Provided Review 5 of 343
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on October 14, 2009 Trip Type: Romance Review 6 of 343
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 

Recommended

Reviewed by Lucy J from Soledad on October 11, 2009 Trip Type: Business Review 7 of 343
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Outstanding!!!

Loved this hotel - very classic, very classy, clean, comfortable. Would stay here again! Thanks.

 

Recommended

Reviewed by a hotels.com guest on October 6, 2009 Trip Type: Business Review 8 of 343
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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corprate sales manager

outstanding clean great service The grill was great food

 

Recommended

Reviewed by a hotels.com guest on October 5, 2009 Trip Type: Business Review 9 of 343
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
5.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on October 1, 2009 Trip Type: With Friends Review 10 of 343
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Outstanding Hotel

Centrally located in the heart of downtown San Jose. We didn't need a car while we were there, everything is within walking distance. We did have a problem with the air conditioner not working. They upgraded us to a larger room.

 

Recommended

Reviewed by a hotels.com guest on September 30, 2009 Trip Type: Special Event Review 11 of 343
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great room for the money

This fairmont isn't like other Fairmonts in terms of the professionalism with its staff. The staff at the front desk didn't seem to care much about any of our requests and were a bit condescending towards us. However, in terms of cleanliness and room comfort, the room exceeded our expectations. Overall, the price that we paid for our room definitely made everything worth it.

 

Recommended

Reviewed by a hotels.com guest on September 29, 2009 Trip Type: Special Event Review 12 of 343
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great Hotel in great location

I was visiting from out of town for a Sharks game, Sharks won so it was overall a great weekend trip. The hotel is great and maintained very nicely. It is located near many restraunts within walking distance and a short walk to all that downtown has to offer. The only downside was the fact that I had to pay $26 for parking. I mean its San Jose and they're charging $26.

 

Recommended

Reviewed by a hotels.com guest on September 28, 2009 Trip Type: Business Review 13 of 343
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest from Lodi on September 23, 2009 Trip Type: Romance Review 14 of 343
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
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Wonderful stay

The hotel was beautiful, everything was perfect. We had beautiful room overlooking the pool and the park below. The room was larger than expected, and very quiet for a Saturday night. We only stayed one night, but wished it was longer. Hotel staff were pleasant and helpful. We had dinner at the hotel, at The Grill. It was expensive, but well worth the cost. Service was excellent. food excellent. They charged $25.00 for parking - this is typical for such a hotel in the middle of a city that has limited parking. But we also knew in advance.

 

Recommended

Reviewed by a hotels.com guest on September 23, 2009 Trip Type: Romance Review 15 of 343
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Great room for the money

It was a fine visit. We stayed only 1 night, not even 24 hours, so I don't have much to comment on. I would've liked a better view (we faced the back & looked down on the neighbooring building's satelite dishes), but we got a GREAT rate, so I'm not complaining!

 
 
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