Sofitel London St James

Absolutely incredible.

Best service ever - hands down. Terrific location in the middle of everything. Gorgeous hotel. I can't say enough great things about this gem. And while I've experience terrific service at other hotels in the past, nothing rivals the service of the Sofitel St James. As an example, my wife and I went to a Mozart symphony one evening, and happened to leave a symphony flyer on the bed as we left. When we came back later that evening our room had been turned down (I believe for the second time that day) and the television was turned on to a Mozart music channel. This was this first time we returned to have our TV on, so it was obviously an incredible attention to detail by the hotel staff, and not a happy coincidence. Could not have been happier with this hotel.

Very good service, excellent location

Just returned from a four night stay in the Sofitel St. James. Overall the level of service was very good. The staff was attentitive, kind, and helpful. The location is superb and within easy walking distance of Buckingham Palace, the surrounding parks, Trafalgar Square, The National Gallery, China Town, The West End, and the shopping along Regent and Oxford Streets. Piccadilly Circus tube station is a two minute walk from the hotel. One cautionary note. My brother was given a room across the hall from a room with several rotating body guards who constantly had their door open and glared at us every time we visited him. They had a chair stationed sideways in the entry of their room where they could straddle it and look down the hallway. The front desk thought we should be happy to have body guards around us. I am not sure if I would want to be in proximity of a person who need that much protection.

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Comfortable But a Bit Pricey

The room we stayed in was overpriced for the decor displayed. Other than that, the bed was extremely comfortable, the bathroom was spacious, waterflow was very good for the shower...and important for female travelers: the hairdryer worked great!

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Deserves It's Good Ratings

First time staying at a Sofitel and we were very pleased. Staff was top notch. Beds were extremely comfortable. Carpet in our two rooms could stand to be replaced. All new carpet in hallways. Very clean. Even the Bartenders were wonderful and helpful. Concierge was 5 star. HD tv. Complementary internet for emails/charge for high speed. Good neighborhood. 3 blocks from Buckingham Palace. We would come back here again and I am picky!

Excellent Stay

We spent 3 nights at the Sofitel and they were great. The staff was friendly and helpful with directions, recommendations, etc. The food was good the one evening we ate in the bar. The location was fantastic. Walking distance to quite a bit.

The Picnic Basket package was nice

I booked the Picnic package and was delighted by it. The food was excellent and the basket was well packed and adorable. I had a great time here.

Great Hotel Location

This hotel was perfectly situated in London to access all of the sites and shopping. The tube was just a few blocks a way as well. Service was impeccable and we even checked in by 10 AM! The price is expensive (especially for Americans with the exchange). If you don't mind paying a little extra, I would definitely recommend the Sofitel. Our room was very comfortable and large for European standards.

Sofitel St. James ..superb

Great property with super location. European staff excels in delivering superior service. Room (deluxe queen) smallish but very well appointed comfortable.

Great location, worth the money

Sofitel was a great hotel for us, because we were only in London for 4 days and we wanted to be close to everything. It is down the street from the Tube, Trafalgar Square, Theater District and the Thames. The price, service and quality were consistent with a 5-star hotel. We would not hesitate to recommend it to someone looking for luxurious digs in the middle of London.

Great location.

We loved the hotel, service and location. We could walk to many sites and we were near the underground. The only caveat was the breakfast buffet which was outrageously expensive but there were several delightful cafes in the neighborhood that served breakfast,

What a treat!

We cannot rave enough about our stay at the Sofitel St. James. The service was outstanding - 5 star all the way around. Friendly and helpful staff throughout the hotel - reception, bellman, housekeeping - and the concierge was invaluable with dining recommendations. The room was fashionably modern with all the amenities. Small spaces (in keeping with other European hotel stays), but efficiently designed to accommodate our belongings without being too cramped. You cannot beat the location. The hotel is steps from St. James Park (we highly recommend taking time for a picnic there), Trafalgar Square and Piccadilly. We would absolutely return to the Sofitel St. James on our next trip to London!