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Sheraton Waikiki, Honolulu, HI

Sheraton Waikiki

Star rating: 4.0 of 5
2255 Kalakaua Ave
Honolulu, HI, 96815
866-539-0036
Average Rating
4.3
Recommend
80%
45 Guest Reviews

from $265.00

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Review Details for Sheraton Waikiki:

  • 80% Recommend
  • 4.3 Average Rating
  • 45 Guest Reviews
Hotel Service
4.3
Hotel Condition
4.3
Room Comfort
4.2
Room Cleanliness
4.5

Nothing is more important than the opinions of our guests.

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All Trip Types
(45 ratings)
Average Rating 4.3 of 5
Business
(3 ratings)
Average Rating 3.3 of 5
Romance
(7 ratings)
Average Rating 4.7 of 5
Family
(14 ratings)
Average Rating 4.6 of 5
With Friends
(8 ratings)
Average Rating 4.1 of 5
All Others
(17 ratings)
Average Rating 3.8 of 5

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Recommended

Reviewed by a hotels.com guest on November 4, 2008 Trip Type: With Friends Review 1 of 45
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on August 28, 2008 Trip Type: Special Event Review 2 of 45
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)
Great room for the money.

Ocean front room was fantastic. Enjoyed staying at Sheraton Waikiki.

 

Recommended

Reviewed by a hotels.com guest on July 9, 2008 Trip Type: Overnight Stay Review 3 of 45
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on June 7, 2008 Trip Type: Family Review 4 of 45
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on June 2, 2008 Trip Type: Overnight Stay Review 5 of 45
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Great room and food for the money

Excellent location, very clean hotel on the beach.

 

Recommended

Reviewed by a hotels.com guest on June 2, 2008 Trip Type: Family Review 6 of 45
Overall Rating
5.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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No (0)

Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on May 30, 2008 Trip Type: Business Review 7 of 45
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
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Poor staffing levels, poor service, go elsewhere

This is one of the biggest, busiest hotels in Hawaii. So why is the front desk so poorly staffed? There are probably 1,000+ guests in the hotel at any time. So why is there often only one person at the front desk? If you need anything be prepared for a 20 minute wait. Additionally, even though many hotels now offer free wi-fi, they still charge at this hotel. Bad form, considering how much they already charge you for the rooms. Then, after you pay for it, watch how other wi-fi services come in to override their service! You'd think they would know or care that this is going on.

 

Recommended

Reviewed by a hotels.com guest on May 22, 2008 Trip Type: With Friends Review 8 of 45
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
4.0
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Activities

I think the hotel does a good job with having activities for the guest to do free of charge to learn more about Hawaii.

 

Recommended

Reviewed by a hotels.com guest on May 18, 2008 Trip Type: With Friends Review 9 of 45
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
2.0
Room Cleanliness
4.0
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Yes (0)
No (0)
need dresser and chair

I think there should be a dresser in room not just shelves. and there should be a chair to sit on

 

Recommended

Reviewed by a hotels.com guest on May 12, 2008 Trip Type: Romance Review 10 of 45
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Guest did not leave a comment.

 

Not Recommended

Reviewed by a hotels.com guest on May 9, 2008 Trip Type: Business Review 11 of 45
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
4.0
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No (0)
paper thin walls

my biggest complaint is the fact that the walls are paper thin - I could hear the person next door sneezing through the walls.

 

Recommended

Reviewed by a hotels.com guest on May 8, 2008 Trip Type: Not Provided Review 12 of 45
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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excellent service

One of the outstanding hotel. Prefer to stay again during the next visit. Breakfast was excellent.

 

Not Recommended

Reviewed by a hotels.com guest on February 19, 2008 Trip Type: Not Provided Review 13 of 45
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
3.0
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Feb 2008

Hotel is currently upgrading facilities, which is good, however, the dining choices are limited and expensive. The main dining room is currently closed for evening dining, which may be, but I did not see on the website prior to going. So we were not prepared to go searching for dinning places as our walking capabilities are limited. So our food/dining choices were extremely limited. The hotel general is very nice and we enjoyed the nightly entertainment at the pool side. Staff were very friendly and made our stay very pleasant

 

Recommended

Reviewed by a hotels.com guest on January 4, 2008 Trip Type: Overnight Stay Review 14 of 45
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)

Guest did not leave a comment.

 

Recommended

Reviewed by a hotels.com guest on December 7, 2007 Trip Type: Romance Review 15 of 45
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (1)
No (0)

Guest did not leave a comment.

 
 
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