Sheraton Dallas Hotel
- Recommend
- 79%
from $119.00
Lowest avg. nightly rate
This rate first available on Wednesday, Nov 25
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Review Details for Sheraton Dallas Hotel:
- 79% Recommend
- 4.0 Average Rating
- 235 Guest Reviews
Average Rating by Reason for Trip:
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- All (235)
- Recommended (185)
- Not Recommended (50)
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Not Recommended
Trip Type: Special Event Review 1 of 237Good service & accommodations, but dirty room killed it all
The restaurant & bar staff were very friendly and provided great service. The environment and furnishings were plush. We encountered a couple of issues though, one minor & one major. The minor issue was that they had no record of the breakfast which was included in the rate we booked. The guy who checked us in said it was no problem and promptly added the breakfast to our booking, but it was a bit annoying that it wasn't already noted. The major issue was the cleanliness of the room. At first we found plastic shirt stays on the floor (no big deal), but when we found toenail clippings, it proved a bit much. No excuse for it. Disgusting. We won't stay again.
Not Recommended
Trip Type: Not Provided Review 2 of 237Terrible Service
It was next to impossible to get someone on the phone for anything. It took over five minutes of the phone ringing to get the hotel operator to answer the phone. Front desk wasn't any better. Asked for extra towels, never showed up. Parking charges were inappropriate and should be included in room charge. Good location, but not worth the price. Will not stay here again. Only good thing at the hotel was the bar/grill downstairs.
Not Recommended
Trip Type: Business Review 3 of 237Guest did not leave a comment.
Recommended
Trip Type: Romance Review 4 of 237Fantastic Hotel
the staff was very friendly they were willingly to help out in any way there were plenty of areas near by to visit the dart was accessible to all directions thanks again for a wonderful stay
Not Recommended
Trip Type: Business Review 5 of 237Good
Good service, clean, nice all that. Every thing you could possibly want or use costs and they don't mind running up the bill for it either! Parking, internet, food is expensive, take lots of small bills they expect tips for everything under the sun!
Recommended
Trip Type: Special Event Review 6 of 237Guest did not leave a comment.
Recommended
Trip Type: Special Event Review 7 of 237Guest did not leave a comment.
Recommended
Trip Type: Special Event Review 8 of 237Guest did not leave a comment.
Recommended
Trip Type: Business Review 9 of 237Outstanding hotel
I had the option for a very good price and I think it was more than worth it..! it sits on downtown Dallas, you can get there from the airport and back on a share ride for US$30, it is on walking distance or cheap taxi fare from the most important Dallas hotspots and landmarks. This was a romantic getaway and we both enjoyed it to the fullest, I'll do it again..!
Recommended
Trip Type: Business Review 10 of 237sheraton value
solid overall experience
Recommended
Trip Type: Family Review 11 of 237Oustanding Hotel
The location was great. The staff was attentive and the room was fabulous. I will definitely visit again. We loved it so much we extended our stay another night while away. However, beware of the $15/night parking fee ($27 for valet).
Recommended
Trip Type: Special Event Review 12 of 237great room
Everything about my stay at this sheraton was above satisfaction. But be wary of the fifty dollar deposit on parking.
Hotel Response
We read your review and are very happy to know you enjoyed your time at the Sheraton Dallas. The deposit for parking is apart of the hotel's incidentals, and is not charged if the hotel's parking lot is not used. We hope to see you back at the Sheraton for your next trip to Dallas.
Recommended
Trip Type: With Friends Review 13 of 237Fun Downtown Experience
We chose to stay here because we were going to a concert at the fair grounds and it worked out perfectly. The hotel had a nice, modern look to it and we absolutely loved the outdoor pool. The sports bar in the lobby was actually reasonably priced although the service was questionable once it got busy. Overall it was a fun experience and I would choose the Sheraton if I was staying downtown again.
Hotel Response
We are very pleased that you enjoyed your time at the Sheraton Dallas. The hotel has recently finished a $90 million remodel, and Draft, the hotel's sports bar is a great new feature at the hotel. Since Draft is so new, we are still working out the kinks, and apologize for the slow service. Your comment will be passed on to Draft Management so that they can address the issue. Thanks for posting a comment about your stay, and we hope to see you again for your next trip into Dallas. Sincerely, Hotel Management
Recommended
Trip Type: Business Review 14 of 237Guest did not leave a comment.
Recommended
Trip Type: Family Review 15 of 237Great Hotel, lousy bedding
Nice hotel, friendly and helpful staff. Only complaint is the bedding. The pillows were great, but the sheets had some black marks on them and were stiff/low quality. The comforter made a crinkling sound whenever anyone moved. Also our neighbors in the next room got in at 3am and I could hear way to much of their conversation.
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