River Rock Casino Resort

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Mixed Bag

1. Truly enjoyed the comforts of the room. Extremely confortable bed. 2. Hotel staff very nice. 3. Buffet dining area very nice but my husband and I did not enjoy the food. 4. Food selection was limited and what we selected was cold by the time we sat down to eat. I'm accustomed to Las Vegas casinos and casinos in southern states where the food selections appear to be unlimited. 5. The smoke free casino was extremely enjoyable. I'm not a drinker but sometimes I do enjoy having a complimentary mixed drink at casinos in the US. So I found it interesting that the drink of choice in the casino was coffee or tea. 6. We converted USDs to canadian money at the cashier's booth and found it very inconvenient that the casino would not buy back USDs after an allotted time. Before we left BC, we had to find a bank to get cash in canadian dollars for USDs 7. The skytrain across the street from the casino made downtown Vancouver very accessible.

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Not for families with young children; Beware of one front desk staff

I would say that this is an ok hotel but not for everybody. We are a family with two young children - 2 yrs old and 8 months old. We had a few bad experiences but there are also good things to say. Good: 1. Housekeeping is great - fast and delivered all our requests. 2. Nice crib for our 8-month old. It is not the usual pack-and-play. It is big, sturdy and easy to move around. 3. Large area - the bedroom is separate from the sitting area. Bad: 1. One front desk personnel was rude when I said all of a sudden, all our 3 room keys (kept by different people) stopped working. She insisted it is because we put them in our purse. She gave me a new set of keys and without putting them in my purse, I tried them all - nothing worked. Someone else had to re-program the keys before they worked. I came back to the person to say that the problem has nothing to do with where I put my cards and she said, well, that's what we were supposed to say. (Definitely not the type of service I want from a hotel staff.) This whole process took a while and if I didn't have any other family staying in another room, it would be a disaster with two young children. 2. Food court is not accessible when you are with children. 3. Not much to do in the hotel if you don't gamble. Bad/Good: 1. Confusion with valet parking but valet staff was nice and helped resolve the issue.

Fantastic views

We had a two-bedroom suite overlooking the water. The views were fantastic and the room was very comfortable. Price is a bit steep but the two-bedroom suite sleeps four comfortably and has a very nice living room for small family gatherings.

Great Hotel - convenient to major highways

We enjoyed our stay - it is close to the airport and we could hear the planes up to about 11:00 p.m. The hotel was under construction, which didn't really pose a problem. My biggest complaint is the lack of places to eat. The food court was pretty good, but they could use a nice place for breakfast - the coffee cafe was not open while we were there. The pool and hot tub were great and overall we had a nice stay - rooms were very nice.

Good Comfortable Hotel

Very nice upon arrival, hotel room was good size, clean and comfortable....casino not too loud and just the right size.

Great room for the money

Clean, spacious room. Good value for the money.

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Always a class act.

One of the best deals in Richmond and right on the Canada Line.

Comfortable Rooms, Good Value

My wife and I went on vacation to Vancouver for our one-year anniversary. Overall, we had a good experience. The room was excellent, and we were happy with our stay overall. There was construction going on at the hotel, but they did a great job keeping it out of sight and sound. The food options weren't great, though we did have a good experience at their high-end restaurant. If we are in Vancouver again, we would stay here again, for sure.

Need to improve

The hotel is under construction. No place to eat. Very far away from everything. Could not get the air conditioning to work. People were very unhelpful and not very friendly.