Residence Inn by Marriott Anaheim Maingate

We recently stayed it this hotel and experienced a rare rainstorm for Anaheim, CA. While it doesn't rain often, the hotel walkways flooded around our building. I assumed they'd try to sweep, pump or sandbag the water. They did not. In fact, they did nothing. We were trapped and had to ruin shoes in order to get through. This lasted 3 days. Furthermore, our room had peeling wall paper, a broken bathroom drawer (which we reported upon arrival and no one ever came) and hair in the shower. I don't usually complain, and I work in the hotel industry so perhaps am sensitive. I did not have the heart to ask the housekeepers to come to our room during our 4 night stay because they had to push their carts in the rain through the flooded walkways. So we paid for a poor quality room and for no housekeeping. When we asked the front desk about it, they were nice, but said they did they best they could. They did nothing at all...I know because we have shoes to prove it. When you're heading to Disneyland, you can't start your day with soaking shoes. Overall, I felt that this hotel treated everyone as if they knew that their location was close to Disneyland and that they didn't feel it necessary to "go the extra mile" to help us especially in a rare rain storm. In addition, it was unsafe for their employees to have to work in flooded walkways with no rain gear, no rain coats, no rain shoes, etc... I will not be returning. I am suprised this hotel is affiliated with Marriott.

The bus to Disneyland was a great convenience and cost for our situation. The room it self was fair and the buffet was ok.