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Ramada Plaza Hotel & Suites-Phoenix Metrocenter, Phoenix, AZ

Ramada Plaza Hotel & Suites-Phoenix Metrocenter

Star rating: 2.5 of 5
12027 N 28th Dr
Phoenix, AZ, 85029
866-539-0036
Average Rating
3.8
Recommend
77%
233 Guest Reviews

from $84.00

Lowest avg. nightly rate

This rate first available on Tuesday, Jan 6

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Review Details for Ramada Plaza Hotel & Suites-Phoenix Metrocenter:

  • 77% Recommend
  • 3.8 Average Rating
  • 233 Guest Reviews
Hotel Service
3.9
Hotel Condition
3.5
Room Comfort
3.9
Room Cleanliness
4.0

Nothing is more important than the opinions of our guests.

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All Trip Types
(233 ratings)
Average Rating 3.8 of 5
Business
(58 ratings)
Average Rating 3.7 of 5
Romance
(8 ratings)
Average Rating 3.4 of 5
Family
(19 ratings)
Average Rating 3.9 of 5
With Friends
(20 ratings)
Average Rating 3.7 of 5
All Others
(147 ratings)
Average Rating 3.9 of 5

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Next Next Page 1 of 16 Previous Previous
Trip Type: Special Event Review 1 of 233
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
4.0
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needs improvement

heater either roasted us or froze us. neighbors a little noisey. Need more hot water in shower.

 
Trip Type: Business Review 2 of 233
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (0)
Would recommend

I really liked this hotel. The area was close to everything and it was very quiet and nice.

 
Trip Type: With Friends Review 3 of 233
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
5.0
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Right off of I-17

Nice place to stay if your planning on getting around Phoenix. Its right off of I-17 and that makes it easy to get to and from your hotel.

 
Trip Type: Not Provided Review 4 of 233
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
3.0
Room Cleanliness
5.0
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Yes (0)
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great room for the price

clean rooms, good service, great breakfast beds a little hard.

 
Trip Type: Special Event Review 5 of 233
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
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Great room for the money

This room was a good size for a couple vacationing for a few days. It had a spacious shower and bathroom which I liked. Overall it was a good price for the room. I would stay here again.

 
Trip Type: Business Review 6 of 233
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (0)
Great hotel for the money

Nice, clean room. Good breakfast & really convenient location.

 
Trip Type: Not Provided Review 7 of 233
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Can't beat the price

This is the second time that we stayed at the Ramada Plaza. The rooms are always clean and the beds are very comfortable. The breakfast in the morning is great. They always have hot food and many choices.

 

Not Recommended

Trip Type: Special Event Review 8 of 233
Overall Rating
3.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
5.0
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Great room, awful breakfast

The room and service were outstanding. The flat rurkey sausage were disgusting. The potatoes were pasty and underdone. The menu promised "sausage links" and instead gave out nasty little dry flat "turkey patties". If breakfast is a draw (and it was for me) this one lost business. Nine anyway, 5 stars for everything but the buffett. That got one star for the waffle bar.

 
Trip Type: Not Provided Review 9 of 233
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
5.0
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Yes (0)
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Good Value

We stopped in Phoenix to visit our son while on a road trip to Missouri. We did not want to spend alot of money since we only planned to sleep and clean up in the morning. The hotel room was clean and surpisingly spacious. The included buffet breakfast was not very good, but that is not why we stayed. The hotel was convieniently located near the highway, but I did not hear highway noise. We would stay there again.

 
Trip Type: Not Provided Review 10 of 233
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
5.0
Room Cleanliness
3.0
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Great room for the money

The happy hour at the bar was good and breakfast buffet was outstanding for the money and I will come back and stay here again.

 
Trip Type: Business Review 11 of 233
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Outstanding Value

Great service, room, location, and price. Would highly recommend this great value.

 
Trip Type: Business Review 12 of 233
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
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Yes (0)
No (1)
Needs Improvement - - but price is great!

Very satisfied with staff service. I noticed that bathroom floors, ceilings and mirror glass needs to be replaced. Towels needs to be replaced with brand new ones. The standard king room bathroom mirror smeared with brown stuff and seems like it was not cleaned. The front staff are very nice and friendly, relocated and upgraded me to a deluxe king room. After a long drive from California thats what every guest needed to relax in a clean and wider room. Breakfast is good. I will come back to this hotel.

 

Not Recommended

Trip Type: Business Review 13 of 233
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
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Yes (0)
No (1)
Needs Corporate Strategy Improvement for Customers

Poor customer service. The executive leadership of this hotel needs to go back and review their hotel management instruction manual to learn how to treat the people that put food on their table, people like me, AKA CUSTOMERS. This Place asked me for a copy of my ID during check-in to make a photocopy and keep it in their files. I have never had a hotel ask me for my ID to make a photocopy. Perhaps they were afraid I would steel their towels.

 

Not Recommended

Trip Type: Business Review 14 of 233
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
3.0
Room Cleanliness
3.0
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Yes (0)
No (0)
Nice room and bar Ok

but no fitness center and nobody told me ...

 
Trip Type: Special Event Review 15 of 233
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
5.0
Room Cleanliness
4.0
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Yes (1)
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