Queen & Crescent Hotel

The hotel is ideally located and for the price I would rate the location as excellent. However, expect another $20 odd in parking and a "resort" fee of $9 that I wasnt aware of when I booked it. The hotel is poorly maintained, the rooms are super old, Bedsheets werent entirely clean or without holes and it took us 30 minutes to check in. If you are in New Orleans, then I doubt you would spend much time in the hotel but if you want to chill in the room, then you should look somewhere else.

To begin, there is no valet parking. There is an open lot next door that charges 15 dollars per night to park and the hotel will tell you that you must call hotels.com and complain. We did this and after an hour sitting on hold in the open lot hotels.com told us they would return 30 dollars of the reservation to make up for our trouble. Of course this did not make up for anything because we had to spend that 30 dollars to park. It all really doesn't matter because 4 days later there is still no refund. After this wait I waited in the lobby behind 3 other people to be checked in for about 40 minutes because only one front desk clerk was helping customers. The only other employee was still doing the paperwork to check guests out at 5:30pm. Check out time is 11. Besides the hold up of only one employee, each guest in front of me had to deal with problems from no requested rooms available, their room being in a tower next door and several expecting valet parking. There is a "resort" fee that you must pay when you arrive so expect a few more dollars (they actually ran out of ones and guests were forced to pay with credit cards) to use / or not use the internet and cable TV. The location is nice and safe however and the room was relatively clean. Expect delays and to spend more than hotels.com advertises.