Portofino Inn and Suites

Look for a different hotel

The location and customer service are the only things this hote has going for it. The rooms we deceiving when you saw them on the virtual tour. They are not that big. Also the partitions did not work well and you could clearly see the and here the television from the other room. That left a lot for the privacy issue. The King size bed was awful. Some of the springs were sprung and very weak. There was no support at all on the bed. My husband and I slept awful and both of us woke up achy and exhausted. The second night we put the kids on the bed and we used the hideaway and it was much more comfortable. The heating unit was very loud and woke us up every time that it came on. We just ended up having a very cold room at night so that we could sleep. If you do choose to stay at this hotel make sure that you bring your own pillows! The walking distance was not too bad. Don't eat at the Jolly Roger they offer free kids meals with the room, it was one of the worst resteraunts I have ever eaten at. After 4 IHOP is kids eat free everyday so if you still want the cheap meals go there, and it is right across the street. This hotel is definately not worth the money especially for a suite. We frequent Disneyland and this is by far on of the worst hotel that I have ever stayed in. We will never stay at this hotel again.

Portofino stay

Very friendly staff. Professional and helpful. I have nothing but praises for the hotel condition and staff

good hotel

Friendly people, great location if going to the convention center or a short walking distance to Disney! Plan to stay here again.

Hotel Stay

My room was directly above the parking garage and think we were above pipes. OUr last night there was so noisy we could not sleep. Management should stay the night in room 2227 and experience what we did. The room was nice, need to replace the beds, they are like Motel 6 beds and blankets.

not what we expected

hotel was in need of repairs, pool closed, "old" worn rooms. No frills but expensive. Far walk to parks (3 blosks = .8 of a mile or more). Nosey and room musty smell. "kids eat free" Not any deal! other hotels have better deals on this. Disappointed, not what it was advertised to be :(. Would not stay again, over priced!

Excellent Location

Overall, this was a very hotel to stay in. Very convenient with disneyland only less than 10 minutes walking. Plenty of restaurants nearby (CPK, Cheese Cake factory, Tony Romas, IHOP, and many more!). Only negative was that the bathroom seemed a little cramped and there was no fridge. But for price and location I couldnt even notice those problems. Besides spending the whole day in disneyland, why would i need a fridge?

Good Enough

I didn't expect much going into this hotel, so it didn't disappoint. The door to the bathroom did not shut all the way, housekeeping left us with no toilet paper, towels or tissues and they took away our extra sheet that we were using for the pull-out bed without replacing it after our first night. They also managed to do something with my blow-dryer that I never found; but it was clean and was very close to Disneyland. I've seen complaints about the location, but my 58 year old mom, myself and my five year old son made the trek after 12 hours at Disney with no problem. Yes, our legs were tired, but not from walking to and from the hotel. The "doors" between the rooms might as well be curtains, that's pretty much all they were good for, but that didn't really bother me. I booked this hotel at a decent price and if I were looking for that in the future I might book there again. After all, it is just a place to rest my head and it is clean, which is all I'm looking for when vacationing at Disneyland on a budget.

A reasonable place to stay

The location is good; the pool and spa could use more maintenance as the water was a bit murky. It's a reasonable hotel for the price.

An Ok Hotel Experience

The staff would answer questions, but did not offer up information unless asked. An example: There is a shuttle that runs near the front of the hotel to Disneyland. There is a fee. The hotel will sell you the passes for the shuttle so you do not have to root around for change to and from Disneyland. The hotel staff did not inform us of the pass that could be purchased there, instead we ended up being told by the shuttle operator. Without gift bags, kids, food, the hotel is within walking distance of Disneyland...next time I think I'd pay extra to be inside the park.

Big Rooms

We were pleasantly surprised in the size of the room. It was just perfect for a family of four. The walk was a little longer than we hoped for, but we managed. The staff was pleasant, but we had a communication problem with some. I would definately recommend this hotel for the little amount of money we paid.

Great Hotel

Our hotel stay was great, very comfortable for a lovely couple and close by to restaurants and theme parks to walk or drive to. We went with other couples and they placed us on the same floor which was convienent and when we returned from our busy days, our room was kept tidy and clean. I would definetly stay there again!

Great Room for the Money & Location

The Portofino Inn and Suites was a great room for the price and location. Did have an issue with cleanliness, found cherios on the floor by the bed and they weren't left by us. Really glad we didn't have toddlers or dogs with us, lord knows what else they would've found on the floor. It is a great location for both Disney parks which are within walking distance but the bus stop is directly in front of the hotels if you want to save your legs for the important walking.

Fun, cute hotel

Comfortable room, close amenities. On the shuttle line which was nice because it is a bit of a walk. We loved staying here.

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