Pelham Hotel New Orleans, La

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Needs improvement

Stayed here for a night; the receptionist was a girl around 16 yrs old. She was texting in one hand and reading a book in another and not really bothered about the guests. If you are just looking for a place to stay and have no concern about customer service etc. like me, this is a pretty decent place to stay. Its close to Harrah's and the French Quarter, that's all that I needed.

They stick you w/a 23 dollar "safe" fee whether or not you use it

That and some other "amenity" fee..upon checkout, you get a second bill for 23 bucks w/that on there which they don't tell you you pay when you check in or when you book the room and pay their "fee." Plus,I found a nice, dirty box of cigarettes stuck to the inside of the drawer beneath the TV, there was no soap, and the water barely came out of the showerhead. Lovely.

Good room for the money

The Pelham is a very reasonable hotel with good access to the Canal Street side of the French Quarter.

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Worth it

Last minute trip for Voodoo Fest brought us to this hotel. Chose it for price and location. Staying there again in a few weeks.

Needs much improvement.

We stayed for two days at the end of October. The heat was not on. The highest temp for the two days in the room was 61 degrees. We were not told of all the hidden charges until we had checked in. Extra for the phone, the internet, whether we used them or not. Pet charges were way above reasonable, and the parking was $28 per day. The next time we stay in New Orleans we will try to find a better hotel.

Deceptive Advertising for money

We ended up paying TWICE the money we were lead to believe it was going to cost us. We paid Hotels.com and we paid Pelham Hotel with all their extra added on charges that we were not given a choice whether we could pay or not, i.e. in room safe, local telephone use. The room was not clean, i.e. had old kitty litter in the bathroom corner & black dog hair on the bed blankets. Initially we were placed in a room without any windows and one (1) lamp--you could not read a book in bed due to BAD light. Our "reserved" room had been given away the day before per the reception desk. After complaining, we were given a larger room with 2 windows so we could read in bed. This was the room with kitty litter in the bathroom & dog hair on the blanket, yet they claimed it was "cleaned". NOT HAPPY!!!!!!!! Taken for a ride

You get what you pay for

I wasn't considerably pleased with the hotel but I just needed a convenient place to sleep and shower and I didn't want to spend too much. The location was good and they let me check in early which was wonderful. The staff was charming, but the room was less than satisfactory. In the three nights stay, I only had housekeeping visit once and they left no towels, new toiletries, or coffee replacements. I called to request towels twice and finally had to go to the front desk to get them. The toilet was backed up all weekend and never flushed properly. The television stations were all static and I was not at all pleased with the extra daily charges for conveniences I did not use. Although I can't rave about the hotel, it fits what I paid for the stay so it's proof that you get what you pay for in The Big Easy or anywhere.

You get what you pay for

This was my second time staying at this hotel. The first stay, I was in a room with a window, this time no window. If you could get a room with a window, it is decent for the price. Without a window, definitely not worth it.

Good location, bad choice

Upon check-in we were shown a dark, drab room w/out windows, more like a prison cell. Then shown another, larger room with large windows but a weird lay-out. No privacy curtains on windows. Room had not been properly cleaned and hotel looks run down. Price was ok but regular price listed is a joke. The only good point was the location close to French Quarter and Casino.

Needs better management

Hotel has potential, very nicely decorated with a historical feeling to it. Location also good, next to the casino and only one block off of Canal St. But service and maintenance are bad. Water pressure was terrible, lighting in bathroom was poor, A/C system in ceiling leaked condensation onto floor. Also heat and A/C are motion-sensored, so you have to be in the room for them to work. If you're gone a long time, it takes forever for the temperature to straighten out when you get back. Valet parking is a horrible price and is really slow, but since the hotel uses somebody else's parking garage, it's your only option. Constant construction and road work around the hotel, but that's probably normal for anywhere downtown. Will try somewhere else next time.

"felt like a storage unit"

first of all, when we arrived we were not "greeted" we were ordered what to sign and where to go. The lady at the fron desk was less than hospitible. We were told there was a mandatory fee per night for phone and internet and since there was no parking at the hotel there was a hefty valet fee also. When we got to our room we were shocked-there were no windows! i've never been in a hotel room with no windows before and i have to say it felt like a storage unit. the housekeeping service was just as hospitible as the front desk lady and they grunted at us daily. also, at one point we called down and requested a wake up call. we were asked if we didn't have an alarm system in our room-we didn't. we also never received a wake up call! we were very unhappy with the customer service of this hotel and the actual hotel didn't make up for it. it was average at best. the listing says there is a restaurant and bar on site and we never saw that. to make things even better, when we checked out and had our car returned to us, it had been wrecked on the way back. it wasn't a terrible accident- but it had been driven into a wall and the back was scratched up from what appeared to be a concrete wall. the valet service sent someone over to take a photo with their phone and give us a couple of little papers but in the end it seems our insurance will have to pay anyway. we had a great time in new orleans despite the terrible service at the hotel- the location is great! but we we will never stay there again nor will we reccomend this hotel to anyone!

need improvement

this hotel was awful the front clerk acted as if she was upset, and the bellman was on the phone, the room was horrible i would not recommend this hotel to anyone.