If you obtain a lower rate after booking, please call us first. See Customer Care for details.
Find Nearby Properties

mm/dd/yyyy

mm/dd/yyyy

0

0
Adults (ages 19+)
Children (ages 0 - 18)
Room 1









Congress Plaza Hotel, Chicago, IL

Congress Plaza Hotel

Star rating: 2.0 of 5
520 S Michigan Ave
Chicago, IL, 60605
866-539-0036
Average Rating
3.5
Recommend
64%
1225 Guest Reviews

from $85.00

Lowest avg. nightly rate

This rate first available on Thursday, Jan 8

Select a Room & Rate Price Match Guarantee

Review Details for Congress Plaza Hotel:

  • 64% Recommend
  • 3.5 Average Rating
  • 1225 Guest Reviews
Hotel Service
3.7
Hotel Condition
3.1
Room Comfort
3.4
Room Cleanliness
3.6

Nothing is more important than the opinions of our guests.

Post a Review Review FAQs

Average Rating by Reason for Trip:

Select the reason for trip to view only those reviews

All Trip Types
(1225 ratings)
Average Rating 3.5 of 5
Business
(261 ratings)
Average Rating 3.2 of 5
Romance
(139 ratings)
Average Rating 3.7 of 5
Family
(106 ratings)
Average Rating 3.5 of 5
With Friends
(245 ratings)
Average Rating 3.6 of 5
All Others
(602 ratings)
Average Rating 3.4 of 5

Filter Individual Reviews By:

Sort Reviews by:

Next Next Page 1 of 82 Previous Previous
Trip Type: Not Provided Review 1 of 1225
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (0)
Nice Views

The Congress Plaza is a nice hotel. Its very vintage but very comfortable. Has great views of Chicago skyline and the lake. Only downfall is the walking distance to the main attractions near magnificant mile. But it gets you away from most of the ruckus. Valet parking is terrific and not too expensive.

 
Trip Type: Overnight Stay Review 2 of 1225
Overall Rating
4.0
Hotel Service
5.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (0)
Better than expected

Convient stay after the Bears game. I was just looking for a bed to crash on. I expected the worst. But the hotel was nice inside. It is an older building, so it feels older, but LCD TV in the room and the king size bed were nice. My only issue was the L-Train was close by and made noise periodically - that was just a little annoying, but I was so tired, I quickly got used to it and passed out. Overall, I would say a bigger bang for the buck than expected. I was pleasantly surprised. I felt safe and would reccomend if you just need a place to stay overnight.

 
Trip Type: Special Event Review 3 of 1225
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 

Not Recommended

Trip Type: Not Provided Review 4 of 1225
Overall Rating
1.0
Hotel Service
1.0
Hotel Condition
1.0
Room Comfort
2.0
Room Cleanliness
2.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Romance Review 5 of 1225
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
2.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Not Provided Review 6 of 1225
Overall Rating
5.0
Hotel Service
5.0
Hotel Condition
5.0
Room Comfort
5.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)
Great hotel

The hotel had great service, the rooms were clean, the staff was friendly. It is in a great location right on Michigan ave. Nothing to really complain about.

 

Not Recommended

Trip Type: Not Provided Review 7 of 1225
Overall Rating
2.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
1.0
Room Cleanliness
3.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Not Provided Review 8 of 1225
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
Was this review helpful?
Yes (1)
No (0)
Great History

The Congress Hotel has history and being built around 1850's the history is what you have to love because for the same price you could stay two blocks up at the Hilton which is 4.5 stars. The rooms are much smaller at the Congress nice view though of Michigan ave and lake. The Congress has updated a little but try to keep the hotel as close to original form.

 

Not Recommended

Trip Type: Rest and Recreation Review 9 of 1225
Overall Rating
2.0
Hotel Service
4.0
Hotel Condition
1.0
Room Comfort
3.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (0)
Needs Improvement

Great location but very outdated.

 

Not Recommended

Trip Type: Not Provided Review 10 of 1225
Overall Rating
3.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
3.0
Room Cleanliness
3.0
Was this review helpful?
Yes (0)
No (0)
towels were much too scratchy, and a tiny bathroom

could be better

 

Not Recommended

Trip Type: Business Review 11 of 1225
Overall Rating
2.0
Hotel Service
2.0
Hotel Condition
1.0
Room Comfort
2.0
Room Cleanliness
2.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: Family Review 12 of 1225
Overall Rating
4.0
Hotel Service
4.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (0)
Great room and location for the money

Convenient location and historic setting.

 
Trip Type: Overnight Stay Review 13 of 1225
Overall Rating
4.0
Hotel Service
3.0
Hotel Condition
3.0
Room Comfort
4.0
Room Cleanliness
4.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 

Not Recommended

Trip Type: Not Provided Review 14 of 1225
Overall Rating
2.0
Hotel Service
1.0
Hotel Condition
3.0
Room Comfort
1.0
Room Cleanliness
3.0
Was this review helpful?
Yes (0)
No (0)

Guest did not leave a comment.

 
Trip Type: With Friends Review 15 of 1225
Overall Rating
4.0
Hotel Service
2.0
Hotel Condition
4.0
Room Comfort
4.0
Room Cleanliness
5.0
Was this review helpful?
Yes (0)
No (0)
Dumb Staff, Nice Hotel

The staff at this hotel is dumb and rude. I had reserved three rooms on my credit card, but had a different person assigned to each room. They couldn't understand that one of our party wasn't yet there, and that I wanted to leave their room key at the desk. Considering this person's name was already in their system, it was pretty frustrating. Then when that person showed up, they couldn't find them in the computer or the key at the desk. They were rude and short with us at every point, even though they were the ones making mistakes. That said, the rooms are newly remodeled and in a great location. The hotel was built in the 1800s, so the rooms, especially the bathrooms, are somewhat small. However, they're really clean and well appointed. Overall, I would stay here again. Just avoid the front desk!

 
 
Next Next Page 1 of 82 Previous Previous

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect hotels.com's position. Neither hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews.