Arena Hotel

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Adequate

Both the dinner was very disappointing. Breakfast was better, but the only fruit was canned fruit cocktail.

definitely recommended

the hotel itself is great. exceeded our expectations. the rooms are large and comfy with nice jacuzzi tubs. the breakfast and light dinner are A+. great job on that. the only drawback is we were so pleased with the hotel that we decided we wanted to extend. the only problem is that the hotel would not extend for us at the same rate we booked into. very bad policy. i've stayed in hotels around the world and generally the hotel is able to extend at the same rate you booked in. the hotel itself is nice and we do recommend it. but, for complete satisfaction, the management needs to consider changing their extension policy to be more in-line with most other hotels.

disappointed

not what i expected. i read the other reviews, most seemed position so, i dismissed the negative ones, wish i had chosen a different hotel, went to reno last weekend stayed in a great hotel(4 stars) and paid only 30.00 more(it was well worth it).

Great deal, clean and comfortable!

I was pleasantly surprised to learn they offered free dinner as well as free breakfast! So not only did i save online for the room, i saved money i would have spent on meals. Granted the dinner was not gourmet, but it saved me a trip of wasted time trying to hunt down a bite to eat before i went out to my event. The hotel was very clean and the free internet was such a nice treat. Excellent for the money!

Great room for the money

The check in was handled very well, especially since we requested an early checkin since we had just flown in on a redeye. The first room offered was rejected because it had a definite odor from a previous guest who must have smoked in the room, even though the plate on the door said non-smoking. The second room offered was most acceptable and advantageous because we could open a window and get fresh air. Even though the room was on the street side of the building the noise level was not obtrusive.

completely exceeded my expectations!

i've stayed at many different hotels in the past yr, ranging from 2stars to 4 stars and never had a met such a courteous, helpful front desk assistant as a had here. His name was Lino. No doubt he had the best customer service assistance ever, and we all know now a days that's hard to find. Definitely made my stay far more comforting. -parking is kinda limited and very small spaced so you'll constantly see ppl parking their cars incorrectly and take over two spaces rather than one. -they offer breakfast AND dinner, (which i actually missed both) but the fact that they even offer it to their guests is very impressive. -rooms themselves were enormous! i've never seen a casual kind bed room so big in my life. -jacuzzi in the bathroom was the best part. Knowing you could have that relaxing experience w/o having to wait in line at the pool area for your turn lol. -this hotel is also very close to HP pavilion so anyone with plans to visit there, it's very convenient to stay at the Arena.

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Great location but old furnishings

corridors smell... rooms are ok. not great... good facilities like breakfast, parkinga and supper/dinner...

Good Hotel

We had convention at the HP Pavilion, it was the closest and affordable, walls are then and can hear people but other than that. It did it's purpose.

Needs improvement

Bad: Very outdated hotel room; Bathroom was not clean and room was uncomfortable to sleep in. Good: Convenient to SJ Arena. >Front desk staff was courteous, friendly and accommodating to our requests. >The "kitchen" staff for the breakfast buffet didn't seem to care about a lack of clean coffee mugs or that the garbage pail was overflowing.